The AI operations teamfor your Sharetribe marketplace

Customer service, disputes and provider checks, handled by agents that ask before they act.

Connect in 2 minutes. Read-only until you approve the first action.

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149expired members found

602members stuck at the same renewal dead end

Three lanes

Three lanes, and where each one stands today

Every number below comes from a real marketplace we work with. Names are left out; the numbers are not rounded.

The Empavision chat answering “What are my most expensive listings?” with a table, a written answer and an Export CSV button.

Customer service

Live

Paste a member’s email or ask in plain words. The agent reads your marketplace and Stripe together, finds the cause and proposes the fix.

149expired members found when an operator asked for “a list of expired homeowners”, answered from Stripe and the marketplace together, with a list to export.
602members were stuck at the same renewal dead end behind one support ticket. The cause was traced, fixed and checked with a recorded test before it went live.

Proposed fixes run only after the operator approves them.

A recommended plan in a support case after approval: one transaction moved to its next step, marked “Cannot be undone” and “Applied”.

Disputes and money

Partial

From a support case, the agent can move a transaction to its next step, refund a payment or cancel a subscription, each one waiting for your approval.

2×checks against the marketplace’s live transaction process before a real transaction was moved from a support case: once when proposed, again at approval. The refund was checked against the Stripe ledger.

Refunds, cancellations and transaction steps work today. Handling a full dispute from start to finish is not built yet.

The Operations screen in Empavision, with actions such as approving or rejecting provider documents and a searchable member list.

Provider checks

Starting

Where this lane starts: every message and listing is checked for members trying to take the deal off your marketplace.

5 of 5marketplaces we scanned back through their whole history had contact-exchange attempts, from 20 to 301 each.
24of them, on one marketplace, were payment details sent in messages: payment links and bank account numbers.

Detection and alerts are live. An agent that verifies providers is not built yet.

How it works

Three steps. No migration.

Connect

Add your marketplace API credentials. Takes 2 minutes. Currently supports Sharetribe — more platforms coming soon.

Detect

Empavision analyzes your data structure, detects operator workflows, and starts building intelligence automatically.

Operate

Get actionable insights, automated workflows, and growth signals — all from one dashboard.

Trust

Your keys

What we do with the access you give us, including the parts that are not as limited as we would like.

What we read

Users, listings, transactions, messages, reviews and bookings from Sharetribe; payments, refunds and subscriptions from Stripe. We keep a copy so answers come back in seconds.

Nothing is written without your click

Every refund, transaction step or changed field waits for your approval. Two optional background features, a “price dropped” marker on listings and a seller rating on profiles, stay off until you turn them on in Settings.

Every change has a receipt

Each change is recorded with what was there before. Field changes undo in one click. Refunds, cancellations and transaction steps cannot be undone, and the approval screen says so before you click.

Removing the key stops us

Delete the connection in Settings and we stop reading your marketplace within a minute.

Deleting the connection removes the copy

Deleting your marketplace connection deletes our copy of its data. Stripe payment history we already copied is kept unless you ask us to remove it.

Stripe: a standard secret key

Today we ask for a standard secret key, because connecting sets up the payment feed for you. We use it to read; a refund or cancellation happens only when you approve one.

Sharetribe keys cannot be limited

A Sharetribe Integration API key always has full access to your marketplace. Sharetribe offers no read-only kind. So the limit lives in our product: the approval step above.

Features

Everything you need to run a marketplace properly

Understand

AI Copilot, support case investigator, data benchmarking, schema discovery

Grow

Semantic search, listing forge, affiliates, auto-SEO

Enrich

Website auto-import, enrichment badges

Operate

Operations hub, automation engine, real-time sync

Retain

Renewal notices, churn risk, upsell signals

Measure

Revenue forecasting, demand-supply gaps

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Why Empavision

Intelligence that learns from your data

We don't just pass questions to an AI model. We analyze your subscriptions, listings, user behavior, and marketplace patterns to surface signals you'd never find manually.

Generic AI tools

Empavision

You ask, it answers

Proactively surfaces opportunities

Works on what you paste in

Analyzes your actual Stripe & marketplace data

No memory between sessions

Learns your marketplace patterns over time

Gives you text

Hands off to automated actions

Integration

Deep marketplace integration

Works alongside your marketplace — no migration, no lock-in. Connect in minutes, see value the same day. Currently featuring Sharetribe, with more platforms planned.

✓Real-time bidirectional sync with your marketplace
✓Respects platform API rate limits automatically
✓Uses official APIs — no hacks or workarounds
✓Your data stays on EU-hosted infrastructure

Sharetribe — fully supported

Setup time

2 min

Add credentials → connected

Time to first insight

< 1 hr

Sync + detection runs automatically

Stop operating blind

Connect your marketplace today. Free trial, no credit card required.

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